Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the
administrative tasks associated with patient check in.
**DUTIES AND RESPONSIBILITIES**
* Responsible for opening front office and all duties associated with this function.
* Welcome, greet, and assist patients in a courteous and professional manner.
* As directed, schedule patient appointments accurately and efficiently utilizing the computer system.
* Answer all incoming telephone calls and provide information as necessary or route the calls as needed.
* Register all patients by accurately entering the patient demographic and insurance information in the electronic medical system.
* Verify and ensure completeness of patient registration documentation. Verify and enter patient data into the electronic medical system.
* Review and verify patient coverage of insurance information using online resources.
* Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
* Collects deposits or co‐payments/deductibles prior to the patient being seen by the provider per company policies.
* Responsible for closing and/or end of day processes, including but not limited to, daily posting of collected monies into the electronic medical system and balancing the drawer for end of day deposit.
* Utilize the numerous software systems in the clinic, including but not limited to, i2i, Tableau, Vital Interactions, Patient Portal, check in kiosks, etc.
* As directed, responsible for running Vital Interaction reports and following‐up on appointments needing to be confirmed and no shows.
* Work closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time.
* Works with clinical care team to assist with closing gaps in care by helping to notify patients of services due.
* Work with HIM department to accurately scan medical documents into the EMR system.
* Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
* Accurately document and communicate patient concerns to the site triad leadership team.
* Ability to work assigned hours, and as needed outside regularly scheduled hours including weekends.
* Participates in appropriate meetings and trainings, as well as adheres to all company policies and procedures.
* Maintains confidentiality of all patient, clinical, and company information and data. Adheres to HIPAA guidelines.
* Performs all duties in an ethical manner consistent with the I Promise statement.
* Perform other job‐related duties as assigned.
**KNOWLEDGE/SKILLS/ABILTIIES**
Knowledge of
* Healthcare office concepts, practices, policies, and procedures
* Insurance verification procedures
* Microsoft Office Applications (Word, Excel, Outlook)
* HIPAA and Joint Commission guidelines and regulations
Skilled in
* Providing exceptional customer service
* Verbal and written communications, including telephone and email etiquette and documentation
* Working independently in a fast‐paced, multi‐task clinical environment, as well as part of a team
* Effective problem solving techniques
Ability to
* Work in a self‐directed, organized manner
* Multitask while maintaining a strong attention to detail and accuracy
* Present information in a consistent, organized, and accurate manner
* Demonstrate flexibility and ingenuity in response to change
* Develop and maintain effective working relationships across the organization at various levels, as well as with external customers
* Maintain confidentiality
**MINIMUM EDUCATION**
High School Diploma or Equivalent
**MINIMUM EXPERIENCE**
At least one year of demonstrated experience in an administrative position.
