PATIENT SERVICE REPRESENTATIVE, CLINIC – DAYS, M-F! (CLICK TO REVIEW LOCATIONS AVAILABLE)

Predominantly days (ex: 8AM – 5PM), Monday through Friday, 40 hrs/wk in a Columbia based clinic unless otherwise noted.

Compensation:

· Base Pay Range: $14.80 – $23.32/HR based on experience

· Special Pay: Additional $.50 per hour until 08/23/2025

As of Friday, May 30th, 2025 the following Outpatient areas are looking for new members to join their team! Please note that you will be able to indicate your outpatient area preferences during the phone interview.
• Children’s Specialty Center
• Dermatology
• ELLIS Ambulatory Infusion Unit
• ELLIS Patient Access
• General Pediatrics
• Keene Family Medicine
• Missouri Orthopaedic Institute
• Neurology
• OBGYN
• Maternal Fetal Care
• South Providence Family Medicine

Duties may vary from clinic to clinic. In general: To perform complex/multiple clerical support functions within physician office practices having a high volume of public contact where, due to the volume and type of services being provided, there exists the potential for highly stressful and challenging encounters. This position may be expected to float to other clinic locations.

ABOUT THE JOB

MU Health Care is searching for a Patient Service Representative who embodies compassion and collaboration. Join us in creating an exceptional patient experience where your warm demeanor and problem-solving skills shine. As a Patient Service Representative, you’ll be the friendly face that patients and families encounter, ensuring their comfort and addressing any concerns. You’ll play a crucial role in maintaining organized and inviting spaces, reflecting our commitment to quality care. Embrace our Culture of Yes to Care, Deliver, Innovate, and Serve as you manage patient interactions, medical records, and cutting-edge technology. If you’re excited to contribute to a patient-centric healthcare future, apply now and be a part of our transformative team.

ABOUT MU HEALTH CARE

At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system — the only in mid-Missouri — is home to multiple hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

DETAILED JOB DESCRIPTION

Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.

Communicate any expected delays to patient and ancillary service departments.

Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor. Use excellent guest relations skills in all interactions with patients, visitors and staff.

Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture. Maintain working knowledge of all office equipment, fax, copiers, phones, etc.

Request, prepare and ensure the completeness of the patient medical record and physician orders.

Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.

Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills.

Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.

Depending upon the location and assigned area of responsibility, the following duties may apply:

Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.

Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.

May complete unit/department specific duties and expectations as outlined in department documents.

Employee Benefits:

· Health, vision and dental insurance coverage starting day one

· Generous paid leave and paid time off, including nine holidays

· Multiple retirement options, including 100% matching up to 8% and full vesting in three years

· Tuition assistance for employees (75%) and immediate family members (50%)

· Discounts on cell phone plans, rental cars, gyms, hotels and more

See a comprehensive list of benefits here.

REQUIRED QUALIFICATIONS

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Qualifications

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired

Responsibilities

• ELLIS Ambulatory Infusion Unit
• In general: To perform complex/multiple clerical support functions within physician office practices having a high volume of public contact where, due to the volume and type of services being provided, there exists the potential for highly stressful and challenging encounters
• This position may be expected to float to other clinic locations
• Join us in creating an exceptional patient experience where your warm demeanor and problem-solving skills shine
• As a Patient Service Representative, you'll be the friendly face that patients and families encounter, ensuring their comfort and addressing any concerns
• You'll play a crucial role in maintaining organized and inviting spaces, reflecting our commitment to quality care
• Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit
• Communicate any expected delays to patient and ancillary service departments
• Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor
• Use excellent guest relations skills in all interactions with patients, visitors and staff
• Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture
• Maintain working knowledge of all office equipment, fax, copiers, phones, etc
• Request, prepare and ensure the completeness of the patient medical record and physician orders
• Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients
• Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills
• Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc
• Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks
• Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls
• May complete unit/department specific duties and expectations as outlined in department documents